Order Questions

3 Items

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  1. Did you receive my order? Thank you for placing your order on byAllen.com! We will send you a confirmation email once your order has been received, but this may take up to an hour. If you haven’t received your confirmation email, please be sure to check your spam folder. If it’s still not there, please contact ...
  2. Why is sales tax added to my order? Allen Company collects sales tax on orders, based on the destination of the order, in accordance with state and local laws. Because Allen Company has a business “presence” in the states of Colorado and Tennessee, orders shipping to those states will have sales tax added during the checkout ...
  3. How do I cancel my order? We’re sorry to hear you’ve changed your mind about your order. If you have not yet received your shipping confirmation email, please contact [email protected], and we will do our best to cancel the order for you before it leaves our warehouse.
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